Olzhas Bektenov got acquainted with the digital infrastructure of the Center for Electronic Finance JSC

Prime Minister of the Republic of Kazakhstan Olzhas Bektenov visited the Center for Electronic Finance JSC (CEF), where he assessed the progress of explanatory work on tax reform and got acquainted with the technological capabilities of the department.

During the visit, the work of the Unified Contact Center, which is the “first line” of interaction between the state and taxpayers, was presented. Consultations are conducted according to a three-level system: from simple explanations to deep technical support.

Since the beginning of January, about 135.5 thousand requests have been processed. The free line “1414”, messengers and AI-powered chatbots. Every day, operators receive 13–14 thousand calls, about half of which relate to tax innovations and social payments.

The Head of Government stressed that the task of the CEF is to ensure “conflict-free fiscal transit” and to build a service model of relations with business.

“We see that business is adapting to the principles of a Fair Kazakhstan. In 2025, entrepreneurs independently accrued more than 750 billion tenge in taxes. This confirms the growth of tax culture and patriotism,” said Olzhas Bektenov. Despite the fears of skeptics, statistics show an increase in business activity: 480 thousand new legal entities were registered in 2025, and another 22 thousand in the first 20 days of 2026.

In addition to consulting support, the E-Finance Center ensures the uninterrupted operation of 21 information systems, including:

Budget Process Integrator;
Public Procurement Portal;
Fiscal policy systems.

All divisions of the CEF are now concentrated in a new technological building, which has strengthened information security and improved data processing efficiency.

The Prime Minister instructed the Ministry of Finance to continue the technological modernization of the CEF and expand the capacity of the contact center so that every citizen and entrepreneur can receive high-quality assistance as quickly as possible.